Refund and Returns Policy

Returns & Exchanges

At 7 Bay Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy. Please read the following guidelines carefully to ensure your refund request is processed smoothly.

1. Eligibility for Refunds

• Items must be returned within 7 days of purchase.

• The item must be unused, unworn, and in its original condition with all tags and packaging intact.

• Items purchased during a sale or with a promotional discount may not be eligible for a refund unless stated otherwise.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards

• Sale or clearance items

• Items marked as “final sale”

• Underwear, swimwear, or any intimate apparel for hygiene reasons

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at 7bayofficial@gmail.com to request a return authorization.

2. Provide your order number, the items you wish to return, and the reason for the return.

3. Once your return is approved, you will receive instructions for returning the item.

4. Shipping Costs

• Return Shipping: The customer is responsible for return shipping costs, unless the item was damaged or defective.

• Refund Processing: Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Refunds will be credited to the original payment method used during purchase.

5. Refund Timeframe

• Refunds are typically processed within 5-10 business days of receiving the returned item.

• Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 7bayofficial@gmail.com.We will provide a prepaid return label for the item and issue a full refund or send a replacement item.

8. Contact Us

If you have any questions about our refund policy or need assistance with a return, feel free to contact us at:

We appreciate your business and aim to ensure a smooth and hassle-free shopping experience.